> ## Documentation Index
> Fetch the complete documentation index at: https://wasalo.tech/llms.txt
> Use this file to discover all available pages before exploring further.
# VoIP
> Save money and improve communication with a modern, internet-based phone system.
Traditional phone lines come with high monthly bills, limited features, and infrastructure that doesn't scale easily. VoIP — Voice over IP — replaces that with a phone system that runs over your internet connection, giving you more capability at a fraction of the cost.
Wasalo sets up and manages your VoIP system end to end, so you can focus on running your business rather than troubleshooting your phones.
## What's included
A Wasalo-managed VoIP system comes with the features your business needs to communicate professionally:
* **Call routing** — Automatically direct incoming calls to the right person, department, or voicemail based on rules you define.
* **Voicemail** — Receive and manage voicemails from any device, with the option to get transcriptions delivered to your email.
* **Call recording** — Record calls for training, compliance, or quality assurance — and access recordings whenever you need them.
* **Conference calling** — Host multi-party calls without third-party tools. Bring your team or clients together with a single number.
* **Mobile integration** — Make and receive business calls from your mobile phone using your business number, keeping your personal number private.
VoIP typically costs significantly less than traditional landlines, especially for businesses that make frequent long-distance or international calls.
Route calls intelligently — by time of day, department, or availability — so your customers always reach the right person.
Use your business number from your smartphone. Your personal number stays private, and you never miss a business call.
Bring multiple people into a call without needing a separate conferencing service. It's built in.
## Why VoIP makes sense for your business
The cost advantage alone is significant — most businesses see meaningful savings when they switch from a traditional PBX or landline setup. But the real benefit is flexibility. VoIP scales as your team grows: adding a new line takes minutes, not a service call. Features like call recording, auto-attendants, and voicemail-to-email come standard, rather than as expensive add-ons.
If your team works remotely or across multiple locations, VoIP makes it easy to present a unified business number regardless of where anyone is physically located.
A traditional landline ties you to a fixed location and a fixed set of features. VoIP gives you the same call quality with far more flexibility: your number travels with you, your features are configurable in software, and adding lines doesn't require a technician on-site. For most small and mid-sized businesses, the switch pays for itself within the first few months.
Wasalo handles the full setup of your VoIP system — including number porting if you want to keep your existing business number — and provides ongoing support. If something isn't working or you need to adjust your call routing, you have a team to call.